Student Complaint Process

Student Complaint Process

Provo College takes student complaints very seriously and is committed to addressing concerns timely and appropriately.  This policy has been developed to foster a community of respect, collegiality and professionalism on campus.  Based on the principles of adult communication and accountability, the following is the process for students to make complaints, ask questions or raise concerns.

  1. Students with questions or concerns are encouraged to speak to the individuals directly involved.
  2. Students unable to discuss an issue with the individual involved are encouraged to follow the chain of command. If that is not possible or they are unsure of who this may be, students may contact the their Program Director, Academic Dean or Campus Director for guidance.  If necessary, the issue can be escalated to the Chief Operations Officer or Chief Academic Officer.
  3. If students approach staff who are not able to assist them, they will be directed to the appropriate staff person (i.e., if it is an academic issue, students are directed to the appropriate academic leader; if it is an operational issue, students are directed to the Campus Director).
  4. Any individual who is contacted by a student with an issue or question must also forward that information to the appropriate individual as noted in No. 3 above.
  5. Students who disagree with academic decisions or actions resulting from a violation of policy and/or standard of academic integrity are directed to follow the “Academic Appeals and Grievances” procedures as outlined in the school’s catalog.

If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Bureau of Health Education Schools (ABHES). All complaints considered by ABHES must be in written form, with permission from the complainant(s) for ABHES to forward a copy of the complaint to the College for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Council. Please direct inquiries to:

Accrediting Bureau of Health Education Schools

7777 Leesburg Pike, Suite 314 North

Falls Church, VA 22043

(703) 917-9503

A copy of the Accrediting Bureau of Health Education Schools’ Complaint Form is available at the College and may be obtained by contacting the Registrar‘s office.


Students may also contact the Utah Division of Consumer Protection. All complaints considered by the Division must be submitted in writing via the U.S. mail or facsimile. All complaints are screened to determine whether it is a matter that can be handled by the Division. If so, the complaint will be assigned to an investigator who will determine what further action, if any, should be taken.


For more details on the Division complaint process and their complaint form, go to: www.consumerprotection.utah.gov/complaints/index.html.

Please direct all inquiries to:

Utah Division of Consumer Protection

160 East 300 South

Salt Lake City, Utah 84111

(801) 530-6601


PTA Program students and graduates may contact:

Utah Department of Commerce, Division of Occupational and Professional Licensing

P.O. Box 146741

Salt Lake City, Utah 84111-6741

(801) 530-6628; toll free in Utah at (866) 275-3675; Fax (801) 530-6511

[email protected]


CAPTE:  Commission on Accreditation in Physical Therapy Education

1111 North Fairfax Street

Alexandria, VA  22314-1488

Phone:  (703) 706-3245

Email:  [email protected]; website:  http://www.capteonline.org


BSN Program students and graduates may file complaints with:

The Commission on Collegiate Nursing Education (CCNE)

655 K Street, NW, Suite 750

Washington, DC 20001

202-887-6791 phone

202-887-8476 fax

https://www.aacnnursing.org/CCNE


Students residing outside of the state of Utah enrolled in distance education programs

As a participating SARA institution, Provo College abides by established standards for offering post-secondary distance education in all member states. The Office of the Commissioner of Higher Education (OCHE) has jurisdiction over Utah SARA-approved institutions, including Provo College, in relation to non-instructional complaints. Students who have a complaint against Provo College should first file a complaint with the institution by following the student complaints and grievance process. If Provo College does not resolve the complaint, students may file a complaint with the Utah Board of Regents at www.higheredutah.org/sara. The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.


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