Student Complaint Process
Provo College takes student complaints very seriously and is committed to addressing concerns timely and appropriately. This policy has been developed to foster a community of respect, collegiality and professionalism on campus. Based on the principles of adult communication and accountability, the following is the process for students to make complaints, ask questions or raise concerns.
- Students with questions or concerns are encouraged to speak to the individuals directly involved.
- Students unable to discuss an issue with the individual involved are encouraged to follow the chain of command. If that is not possible or they are unsure of who this may be, students may contact the their Program Director, Academic Dean or Campus Director for guidance. If necessary, the issue can be escalated to the Chief Operations Officer or Chief Academic Officer.
- If students approach staff who are not able to assist them, they will be directed to the appropriate staff person (i.e., if it is an academic issue, students are directed to the appropriate academic leader; if it is an operational issue, students are directed to the Campus Director).
- Any individual who is contacted by a student with an issue or question must also forward that information to the appropriate individual as noted in No. 3 above.
- Students who disagree with academic decisions or actions resulting from a violation of policy and/or standard of academic integrity are directed to follow the “Academic Appeals and Grievances” procedures as outlined in the school’s catalog. Students who wish to file a Level 2, Level 3 or Level 4 appeal can initiate the process by completing and submitting the Student Appeals Form. Please note that appeals must be initiated and completed in numerical order (i.e., one cannot jump to a Level 4 appeal without first requesting Level 2 and Level 3 appeals).
The College also maintains an anonymous reporting portal for student concerns. Your instructors, program directors, and campus directors will remain your first line of contact but if you would feel more comfortable submitting a concern, issue, or incident anonymously, you can use our portal at www.unitek.ethicspoint.com. Please watch the following video for more information on how the anonymous portal operates: https://youtu.be/fdOin5EsfmM. After you report a concern, please be sure to follow up using your report key and password within a week so that you can respond anonymously to any follow up questions we may have.
If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Bureau of Health Education Schools (ABHES). All complaints considered by ABHES must be in written form, with permission from the complainant(s) for ABHES to forward a copy of the complaint to the College for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Council. Please direct inquiries to:
Accrediting Bureau of Health Education Schools
6116 Executive Blvd., Suite 730
North Bethesda, MD 20852
A copy of the Accrediting Bureau of Health Education Schools’ Complaint Form is available at the College and may be obtained by contacting the Registrar‘s office.
Students may also contact the Utah Division of Consumer Protection. All complaints considered by the Division must be submitted in writing via the U.S. mail or facsimile. All complaints are screened to determine whether it is a matter that can be handled by the Division. If so, the complaint will be assigned to an investigator who will determine what further action, if any, should be taken.
For more details on the Division complaint process and their complaint form, go to: www.consumerprotection.utah.gov/complaints/index.html.
Please direct all inquiries to:
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
PTA Program students and graduates may contact:
Utah Department of Commerce, Division of Occupational and Professional Licensing
P.O. Box 146741
Salt Lake City, Utah 84111-6741
(801) 530-6628; toll free in Utah at (866) 275-3675; Fax (801) 530-6511
CAPTE: Commission on Accreditation in Physical Therapy Education
1111 North Fairfax Street
Alexandria, VA 22314-1488
Phone: (703) 706-3245
BSN Program students and graduates may file complaints with:
The Commission on Collegiate Nursing Education (CCNE)
655 K Street, NW, Suite 750
Washington, DC 20001