Annual Security Report
Provo College is committed to doing everything reasonable to provide for the safety and security of students, associates and visitors. The College offers a variety of resources to help the College community deal with public safety issues.
Download the 2017 Annual Security Report
Student Complaints & Grievances
The College strives to provide a positive, professional learning environment. The College encourages and expects students to follow College guidelines for resolving issues. Should a student have a concern, complaint, or grievance, she/he should follow the procedures below:
Informal Complaint Resolution Procedure
- If the concern, complaint, or grievance pertains to an individual faculty or staff member, the student should first discuss the concern, complaint, or grievance with that particular faculty or staff member and attempt to resolve the issue.
- If the concern, complaint, or grievance is not resolved after meeting with the individual concerned, or if the issue is program related, she/he should discuss such issue with the Program Director or the individual’s direct supervisor, who will help the student resolve the complaint. In the interest of resolving the complaint, when the student discusses the complaint with the direct supervisor, the direct supervisor shall confer with the staff or faculty member involved.
Formal Grievance Procedure
- If the concern, complaint, or grievance continues to remain unresolved, does not pertain to the student‘s program, or pertains to a person affiliated with but not employed by the College (i.e. employers, clinical/preceptor instructors, advisory board members, etc.)., the student should obtain a Student Grievance Form from the Registrar’s office.
- The Student Grievance Form should be completed and submitted to the Academic Dean.
- The Academic Dean will review the grievance and decide what action, if any, should be taken.
- The Academic Dean may schedule a personal interview with the student and/or any staff or faculty involved in the situation. Interviews may be conducted in person or over the phone.
- The student will be notified in writing of the Academic Dean’s decision regarding the grievance within ten (10) business days of receipt of the grievance.
- If the student feels the issue remains unresolved, she/he may submit the grievance to the Campus President.
- The Campus President may elect to receive the grievance in writing or in person. The Campus President will review the grievance and all previous actions/decisions made in regard to the grievance.
- The student will be notified in writing of the Campus President‘s decision regarding the grievance within ten (10) business days of receipt of the grievance.
Student concerns, complaints and grievances are important, and we encourage students to take every opportunity to discuss them with us. A student’s status as a student will not be adversely affected in any 6
way because they choose to use this procedure. Students will not be penalized or retaliated against for following this procedure.
If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Bureau of Health Education Schools (ABHES). All complaints considered by ABHES must be in written form, with permission from the complainant(s) for ABHES to forward a copy of the complaint to the College for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Council. Please direct all inquiries to:
Accrediting Bureau of Health Education Schools
7777 Leesburg Pike, Suite 314
North Falls Church, VA 22043
A copy of the Accrediting Bureau of Health Education Schools’ Complaint Form is available at the College and may be obtained by contacting the Registrar‘s office.
Students may also contact the Utah Division of Consumer Protection. All complaints considered by the Division must be in written form and submitted through the U.S. mail or by facsimile. All complaints are screened to determine whether it is a matter that can be handled by the Division. If it is something that the Division handles, the complaint will be assigned to an investigator who will determine what further action, if any, should be taken.
For more details on the Division complaint process and their complaint form, go to: http://www.consumerprotection.utah.gov/complaints/index.html. Please direct all inquiries to:
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Information for filing complaints in other states is available to students through the Admissions or Academic offices.